GoToAssist Remote Support, developed by LogMeIn, represents a mobile application designed to enable support agents to efficiently resolve issues encountered on your device.
- Installation Instructions:
- Download and install the application on your mobile device.
- Initiate the app.
- Enter the Support Key issued by your trusted support agent.
- Allow your verified agent to establish a connection with your device.
- Key Features:
- Real-time screen sharing functionality with your assigned support agent.
- Support agent capabilities include:
- Initiating prompt chat sessions with you.
- Viewing the screen of your device.
Overview
GoToAssist Support - Customer is a Freeware software in the category Business developed by LogMeIn, Inc..
The latest version of GoToAssist Support - Customer is 2.3.0, released on 03/19/2024. It was initially added to our database on 03/19/2024.
GoToAssist Support - Customer runs on the following operating systems: Android/iOS.
Users of GoToAssist Support - Customer gave it a rating of 2 out of 5 stars.
Pros
- Easy to use remote support tool for technicians to assist customers remotely
- Features include remote desktop control, file transfer, chat support, session recording, and diagnostic tools
- Customizable branding and reporting options available
- Cross-platform support for Windows, Mac, iOS, and Android devices
- Real-time monitoring and alerts for proactive issue resolution
Cons
- Can be costly for small businesses or individual technicians
- May require a stable and strong internet connection for optimal performance
- Some users may find the interface to be overwhelming with a steep learning curve
- Occasional software updates or bugs may affect service reliability
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